Privacy Policy

1. Introduction

The Hackers Playbook LLC ("Company", "we", "us", or "our") operates the SocioCognita platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address
• Account credentials
• Payment and billing information
• Profile information and preferences
• Communications with our support team

Usage Information

We automatically collect information about how you use our service:

• Log data and usage patterns
• Device information and IP address
• Browser type and version
• Feature usage and performance metrics
• Social media account connections (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage your account
• Generate AI-powered content and recommendations
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Analyze usage patterns and improve user experience
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred
• With Your Consent: We may share information with your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• SOC 2 Type II compliance for enterprise customers
• Regular staff training on data protection practices

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing under certain circumstances

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: